If something goes wrong
What to do if Ezra is slow, confused, or made a mistake. Spoiler: you can always undo, and most things you can fix by texting him a sentence.
Ezra is software. Software has bad days. Here's what to do for the most common situations.
Ezra is slow to reply
Most messages get a reply within a few seconds. If you're waiting longer than 30 seconds, one of three things is probably happening:
- Ezra's reading something big (a long email thread, a complex calendar query) — give him a minute
- One of his services is having an outage — he'll let you know shortly
- Apple's iMessage is delivering slow — happens occasionally, usually clears up quickly
If he hasn't replied in 5 minutes, just text him "are you there?" If he doesn't answer that within another minute, something's wrong on our end.
Ezra is confused
If Ezra responds in a way that doesn't make sense, the easiest fix is to tell him:
- "That's not what I meant — I was asking about [X]"
- "Slow down, let me explain"
- "Forget the last few messages, let's start over"
He'll reorient. He doesn't get offended. He's not trying to be right.
Ezra made a mistake
If Ezra did something you didn't want — sent the wrong email, scheduled the wrong meeting, drafted something off — text him what happened.
- "That email was wrong, can we fix it?" → Ezra drafts a follow-up
- "You scheduled that with the wrong person" → Ezra cancels and rebooks
- "That draft was way too formal" → Ezra rewrites in your usual tone, and updates his sense of your style
Most mistakes are reversible. Some — like a sent email — can't be unsent, but Ezra can help you send a quick correction or apology.
Ezra acted when he should have asked
If Ezra did something visible to others (sent, scheduled, posted) without asking first, that's a real bug. Tell him exactly that:
"You shouldn't have done that without asking."
He'll apologize, help you fix what he can, and add a new rule: always confirm that specific kind of action in the future. The rule sticks.
Ezra forgot something he should remember
Tell him: "Remember that [X]." He stores it in his profile of you, confirms back what he's storing, and uses it from then on.
If he keeps "forgetting" the same thing — meaning he stores it but doesn't apply it — that's a different bug. Tell him: "I told you about X but you keep ignoring it." He'll figure out why his pattern isn't catching it and fix it.
You connected something you shouldn't have
Just say: "Disconnect [service]." The OAuth tokens are deleted within seconds. Ezra loses access immediately.
If you're worried something was accessed that shouldn't have been, say: "What did you read in [service] over the last week?" Ezra will show you a log of every read.
You want to delete everything
"Delete me." Ezra confirms once (a real "are you sure?" — it's permanent), and within 24 hours your account and all data is gone. Backups within 30 days. No recovery after that, by design.
Ezra is acting weird in a way you can't explain
Just text: "Something's off — can you check yourself?" Ezra will run through his recent actions, his memory, and his current state, and tell you if anything looks unusual. If something does, he can reset specific things ("clear my recent context") without deleting everything.
You want to talk to a real human
Email support@yourdomain.com from any address. A human reads every message and responds within a day. For privacy or security concerns, that's also the address.
The principle
Most things that go wrong are recoverable in a sentence or two. The product is built so that nothing is too sticky to undo. If something feels stuck, the answer is almost always "just text Ezra what happened" — the conversational interface is also the troubleshooting interface.
And if it's actually broken on our end, we want to know. Tell us.